Shipping Policy

SHIPPING POLICY

ORDER PROCESSING
All orders are processed within 2–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information (if available).

SHIPPING TIMES
Average shipping time is 5–10 business days. Please note that delays may occur due to factors outside our control, such as holidays, weather conditions, or carrier delays. For this reason, we cannot guarantee exact delivery dates.

ORDER CANCELLATIONS
Orders may be cancelled without penalty within 24 hours of placement if they have not yet been processed or shipped. Once an order has shipped, it cannot be cancelled. To request a cancellation within the eligible timeframe, email us at contact@syrcagroup.com with the subject line “CANCEL.”

INCORRECT ADDRESS

Please ensure all shipping information is ACCURATE at checkout.

If you notice an error in your address, contact us within 24 hours of placing your order. After this period, we cannot guarantee changes, and you may be responsible for any additional reshipping costs due to incorrect address details.

DAMAGED OR DEFECTIVE ITEMS

We take care to package all orders securely; however, in rare cases, items may arrive damaged due to carrier handling.

If this occurs, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos of the damaged item

We will review your request and, if approved, arrange a replacement at no additional cost.

QUESTIONS
If you have any questions or need assistance, please contact us at contact@syrcagroup.com. We aim to respond within 24 hours on business days.