Return & Exchange Policy

RETURN & EXCHANGE POLICY

This Return & Exchange Policy (“Policy”) applies to all purchases made from Syrca Footcare (syrcagroup.com) (“Company,” “we,” “us,” or “our”) through our online store. By purchasing from us, you (“Customer,” “you,” or “your”) agree to the terms set forth below.

ELIGIBILITY FOR RETURNS

Returns will only be accepted within 15 calendar days of the date of delivery, as confirmed by the shipping carrier.
To be eligible for a return, the item must be:

• Unused and in the same condition in which it was received.
• Returned in its original packaging, with all tags, manuals, and accessories included.
• Accompanied by proof of purchase (order number, receipt, or confirmation email).

Products not meeting the above requirements may be refused or subject to a restocking fee of up to 35% of the purchase price.

NON-RETURNABLE AND NON-REFUNDABLE ITEMS

For hygiene, safety, and medical integrity reasons specific to footcare products, the following items are final sale and cannot be returned or refunded:

• Perishable or temperature-sensitive products (if applicable)
• Opened or used personal care and hygiene items (including creams, balms, sprays, and similar footcare treatments)
• Worn or used insoles, orthotics, compression products, or socks
• Instruments and tools that have been used or sterilized after opening (including nail care or footcare tools)
• Custom-made, molded, or personalized footcare products
• Gift cards, downloadable software, or digital products
• Clearance or final sale items

We appreciate your understanding, as these measures help ensure the highest standards of hygiene, safety, and product quality for all customers.

REFUNDS

Upon receipt and inspection of the returned product, the Company will determine eligibility for a refund.
If approved, refunds will be issued to the original payment method only.
Shipping costs (including original shipping, customs duties, and taxes) are non-refundable. The Customer shall bear all costs of return shipping, unless the item was delivered defective or in error.
Refunds may take 5–15 business days to appear, depending on the payment provider.

EXCHANGES

Exchanges are only permitted in cases where the item is defective, damaged upon delivery, or incorrectly shipped.
Customers must provide written notice of the defect, including photographic evidence, within 7 calender days of delivery.
The Company reserves the right to repair, replace, or refund the item at its sole discretion.

RETURN SHIPPING

All returns must be shipped to the address provided by the Company upon approval of the return request.
The Customer is solely responsible for ensuring that the returned item is packaged securely and shipped with tracking. The Company assumes no liability for items lost, stolen, or damaged in transit.

LATE OR MISSING REFUNDS

If you have not received a refund within the stated timeframe:

• First check your bank or credit card account again.
• Then contact your financial institution, as processing delays are common.
• If you have completed the above steps and have not received your refund, contact us at contact@syrcagroup.com.

AMENDMENTS

The Company reserves the right to amend, modify, or update this Policy at any time without prior notice. The version posted on our website at the time of purchase shall govern.